conference faqs


PARTICIPANT FAQS

1. WHERE ARE THE EDUCATION SESSIONS HELD?
All education sessions will be held at the Marriott Harbor Beach Resort & Spa in the Caribbean and Ocean Ballrooms. The Conference Mobile App and the onsite Conference Program will include the room assignments for each session as well as a hotel diagram. Be sure to reference the Mobile App for updated information or review the Conference Overview.

2. HOW MANY CONTINUING EDUCATION CREDITS WILL I EARN?
The maximum CEUs provided is 10.5, which can be earned by attending the educational sessions during each break-out as well as the general sessions and FSLA’s Membership Meetings.

3. HOW DO I MAKE CHANGES TO MY REGISTRATION?
If you have already registered but would like to make changes or additions to your registration, please do so by visiting the online registration portal and entering your email and either your confirmation number or registrant/record ID. You can also transfer your registration to another individual or upgrade your registration at any time by updating your registration.

4. DO I NEED TO REGISTER FOR EACH INDIVIDUAL EDUCATION SESSION? 
You do not need to register for each session; simply choose the sessions that interest you and attend as many or as few as you wish. However, seating is on a first-come, first-served basis and some sessions may fill up quickly.

5. HOW DO I CHOOSE THE SESSIONS I WANT TO ATTEND?
Review the Conference App to select the sessions that interest you and add them to your itinerary. The app will notify you of your upcoming sessions. You can also review the Conference Overview.

6. HOW DO I GET A COPY OF THE SESSION HANDOUTS?
We do not provide paper copies of handouts onsite. Visit the Conference App to access and download any handouts prior to the Conference. Handouts are organized by track. Please note that not all presenters provide handouts in advance for their sessions.

7. CAN SPOUSES AND/OR GUESTS ATTEND THE CONFERENCE?
Spouses and/or guests wishing to attend the education sessions and earn continuing education credits must register as a full paying attendee. You can purchase additional tickets or All Access passes when you register or by visiting the online registration portal and entering your email and either your confirmation number or registrant/record ID to access your registration record. You can also purchase tickets onsite at the Conference Registration desk.

8. WHERE ARE THE EXHIBITS?
The Exhibit Show will be in The Grand Ballroom at the Marriott Harbor Beach Resort & Spa. Tickets are not required for admission to the Exhibit Show. All registered attendees and registered guests displaying a badge may enter the hall.

The Exhibit Hall is open on Monday, July 23 (5:30 to 7 pm)  and Tuesday, July 24 (9:45 am to 10 pm).  Attendees will enjoy meeting with the senior living profession’s top vendors as well as networking activities including a Welcome Reception and both a Live and Silent Auction.

9. WHAT IF I AM INTERESTED IN EXHIBITING?
Companies interested in being an exhibitor at the Senior Living Conference can visit our Exhibitor page for more information. Representatives of companies that have not purchased a booth will not be allowed to show products or solicit business in the trade show area. Anyone violating this policy will be escorted from the Trade Show.


EXHIBITOR FAQS

1. HOW DO I RECEIVE NAME BADGES FOR THE PEOPLE WORKING IN MY BOOTH?
You can register each person working in your booth when you register to exhibit or by updating your registration at any time by going to the online registration portal and typing in your email and either your confirmation number or registrant/record ID. Each purchased booth space receives one All Access name badge and three additional staff name badges. Additional name badges can be purchased through the online registration portal or onsite at the Conference Registration desk.

2. WHAT ACCESS DOES MY NAME BADGE GRANT ME?
The name badge must be worn at all times in order to grant entrance to the Exhibit Show. It will also allow you to attend any of the continuing education sessions, but it will not allow you to earn CEUs. Separate special event tickets must be purchased to attend any of the ticketed food events such as Fun Night and the breakfast and lunch general sessions.

The All Access badge allows you to earn continuing education credits and grants you entrance into all of the ticketed food events

3. I WANT TO RECEIVE CONTINUING EDUCATION CREDITS FOR THE SESSIONS I ATTEND. DO I NEED TO ALSO REGISTER AS AN ATTENDEE?
Each purchased booth space receives one All Access name badge that includes a QR code to track CEUs. A link to your Certificate of Attendance will be emailed to you after the conference for your records.

4. MY STAFF WANTS TO RECEIVE CONTINUING EDUCATION CREDITS FOR THE SESSIONS THEY ATTEND. DO I NEED TO REGISTER THEM AS ATTENDEES?
Exhibitor staff members are eligible to upgrade their name badges at a discounted rate of $100 to receive a QR code for tracking CEUs. A link to a Certificate of Attendance will be emailed to them after the conference for their records.

The name badge upgrade can be purchased by visiting the online registration portal and entering your email and either your confirmation number or registrant/record ID to access your registration record. It can also be purchased onsite at the Conference Registration desk.

5. HOW DO I ORDER ELECTRICAL POWER FOR MY BOOTH?
The Conference Exhibit Show Kit are coming soon to registered Exhibitors and will include order forms from the Marriott Harbor Beach Resort & Spa for power, A/V, Internet, rigging and much more. For additional information call 954.764.7719 or email customerservice@showmanagement.com.

6. WHERE CAN I SHIP MY BOOTH SETUP?
All advance shipments must be arranged through Show Management, whose representatives will store and deliver your items directly to your designated booth.

Shipping information is included in the Show Kit which is coming soon to registered Exhibitors. For additional information call 954.764.7719 or email customerservice@showmanagement.com.

7. WHAT COMES WITH MY BOOTH REGISTRATION?
Your booth comes with a 6’ draped table, two chairs and a waste basket. You will also receive one All Access Pass full conference registration, which includes meals and Fun Night attendance for the pass holder; three name badges for staff; two drink tickets to Welcome Cocktail Party and a list of attendees (pre- and post-conference). Your name and logo will also appear on FSLA’s conference webpages. Visit our Exhibitor page for more information.

8. IS THE TRADE SHOW EXHIBIT HALL CARPETED?
Yes, the Exhibit Show is carpeted. Any additional carpeting can be ordered through Show Management, and the Show Kit with order forms is coming soon to registered Exhibitors. For additional information call 954.764.7719 or email customerservice@showmanagement.com.

9. ARE FOOD AND BEVERAGES INCLUDED WITH MY REGISTRATION?
Your exhibit registration includes one All Access Pass, which includes meals for the pass holder as well as two drink tickets to the Welcome Reception on the first evening of the conference. Light hors d’oeuvres will be served at the reception and a cash bar will be available.

10. DO I GET AN ATTENDEE LIST?
Yes, you receive multiple pre-conference attendee lists as well as a reconciled post-conference attendee list.

11. WHERE CAN I PURCHASE ADDITIONAL TICKETS TO THE WELCOME RECEPTION?
Tickets to the Welcome Reception, as well as any special event ticket such as Fun Night and meals, can be purchased when you register or by visiting the online registration portal and entering your email and either your confirmation number or registrant/record ID to access your registration record. They can also be purchased onsite at the Conference Registration desk.

12. I AM INTERESTED IN ATTENDING THE CONFERENCE BUT NOT IN EXHIBITING. DOES MY ALL ACCESS PASS ALLOW ME IN THE EXHIBIT HALL?
Anyone with a registered name badge is allowed in the Exhibit Hall. However, please note that representatives of companies that have not purchased a booth will not be allowed to show products or solicit business in the exhibit show area. Anyone violating this policy will be escorted from the Trade Show.