conference faqs


PARTICIPANT FAQS

1. WHERE ARE THE EDUCATION SESSIONS HELD?
All education sessions will be held at The Ritz-Carlton Orlando, Grande Lakes in the Conference Center. The Conference Mobile App and the onsite Conference Program will include the room assignments for each session as well as a hotel diagram. Be sure to reference the Mobile App for updated information or review the Conference Overview.

2. HOW MANY CONTINUING EDUCATION CREDITS WILL I EARN?
The maximum number of CEUs provided  for live instruction is 18, which can be earned by attending the educational sessions during each break-out as well as any general session and exhibit show times. Additionally, each educational session is being recorded and will be available to conference attendees after the conference on-demand for an additional 12 possible credits.

3. DO I NEED TO REGISTER FOR EACH INDIVIDUAL EDUCATION SESSION? 
You do not need to register for each session; simply choose the sessions that interest you and attend as many or as few as you wish. However, seating is on a first-come, first-served basis and some sessions may fill up quickly.

4. HOW DO I CHOOSE THE SESSIONS I WANT TO ATTEND?
Review the Conference App to select the sessions that interest you and add them to your itinerary. The app will notify you of your upcoming sessions. You can also review the Conference Overview.

5. HOW DO I GET A COPY OF THE SESSION HANDOUTS?
We do not provide paper copies of handouts onsite. Visit the Conference App to access and download any handouts prior to the Conference. Handouts are organized by track. Please note that not all presenters provide handouts in advance for their sessions.

6. CAN SPOUSES AND/OR GUESTS ATTEND THE CONFERENCE?
Spouses and/or guests wishing to attend the education sessions and earn continuing education credits must register as a full paying attendee. 

7. WHERE ARE THE EXHIBITS?
The Exhibit Show will be in The Ritz-Carlton Ballrooms at The Ritz-Carlton Orlando, Grande Lakes. Tickets are not required for admission to the Exhibit Show. All registered attendees and registered guests displaying a badge may enter the hall.

The Exhibit Hall is open on Wednesday, July 6 from 6-7:30pm and Thursday, July 7, from 9:45-11:45am and 6:30-9pm.  Attendees will enjoy meeting with the senior living profession’s top vendors as well as networking activities including a Welcome Reception, both a Live and Silent Auction, a Fun Night with a DJ and more. Additionally, attendees can earn CEUs by interacting with the vendors during these time.

8. WHAT IF I AM INTERESTED IN EXHIBITING?
Companies interested in being an exhibitor at the Senior Living Conference can visit our Exhibitor page for more information. Representatives of companies that have not purchased a booth will not be allowed to show products or solicit business in the trade show area. Anyone violating this policy will be escorted from the Trade Show.


EXHIBITOR FAQS

1. HOW DO I RECEIVE NAME BADGES FOR THE PEOPLE WORKING IN MY BOOTH?

Each purchased booth space receives one All Access name badge and three additional staff name badges. Additional name badges can be purchased through the online exhibitor portal or onsite at the Exhibitor Registration desk.

You can register each person working in your booth when you register to exhibit or by updating your registration at any time by going to the online exhibitor portal and typing in your email and either your confirmation number or registrant/record ID.

2. WHAT ACCESS DOES MY NAME BADGE GRANT ME?

Your booth fees include one full conference registration (access to conference events and luncheons, excluding golf tournament) and up to three additional name badges for your booth representatives. Lunches are not included for the additional badges.

Separate special event tickets must be purchased to attend any of the ticketed food events such as Fun Night and the breakfast and lunch general sessions. These can be purchased through the online exhibitor portal or onsite at the Exhibitor Registration desk.

The full conference registration badge allows you to earn continuing education credits and grants you entrance into all of the ticketed food events. The general name badge allows you to attend any of the continuing education sessions, but it will not allow you to earn CEUs.

Any additional tickets purchased will be provided in your exhibitor packet along with name badges.

3. WHAT BOOTH EXTRAS ARE AVAILABLE AND HOW DO I PURCHASE THEM?

There will be a Board Luncheon on Wednesday, July 6 from 11:30am – 1pm. Exhibitors are welcome to attend with the purchase of a ticket (also available for purchase in your exhibitor portal for $100; deadline to purchase is Tuesday, June 21.) Tickets will not be available on site so please plan accordingly.

Separate special event tickets must be purchased to attend any of the ticketed food events such as Fun Night and the breakfast and lunch general sessions. These can be purchased through the online exhibitor portal or onsite at the Exhibitor Registration desk.

4. WHEN CAN I CHECK IN AND START SETTING UP MY BOOTH?

Exhibitor Packets will be available for pickup Wednesday morning beginning at 10am during Exhibitor Registration in the Ritz-Carlton Plaza Ballrooms Pre-Function Foyer. The packet will include exhibitor badges and tickets for all your representatives. Please coordinate with your team and designate one pick up person.

5. WHEN WILL I RECEIVE AN ATTENDEE LIST?

A pre-conference attendee list will be shared two weeks before the conference on Wednesday, June 22. This list is subject to change in the final days leading up to the conference. The post-conference attendee list will be shared by Monday, July 18.

6. HOW DO I RECEIVE CONTINUING EDUCATION CREDITS?

Each purchased booth space receives one All Access name badge that includes a barcode to track CEUs. A link to your Certificate of Attendance will be emailed to you after the conference for your records.

Exhibitor staff members are eligible to upgrade their name badges at a discounted rate of $100 to receive a QR code for tracking CEUs. A link to a Certificate of Attendance will be emailed to them after the conference for their records.

The name badge upgrade can be purchased by visiting the online registration portal and entering your email and either your confirmation number or registrant/record ID to access your registration record. It can also be purchased onsite at the Exhibitor Registration desk.

7.HOW DO I ORDER ELECTRICAL POWER FOR MY BOOTH?

The Conference Exhibit Show Kit is available online from Show Management including orders for power, A/V, Internet, rigging and much more. For additional information contact Claire Van Dyk: 954.764.7719, Ext. 318 | On Site Cell: 239-253-1201 | Email: claire.vandyk@informa.com or customerservice@showmanagement.com.

8. WHERE CAN I SHIP MY BOOTH SETUP?

All advance shipments must be arranged through Show Management, whose representatives will store and deliver your items directly to your designated booth.

Shipping information is included in the Show Kit. Advance shipments to (JM Freight, 450 Maguire Rd., Suite B, Ocoee, FL 34761) is accepted up to 30 days prior to show dates.

Advance rate deadline to arrive no later than June 29, 2022. Shipments received after this date will be handled at the standard rate. If shipments are received after July 1, 2022, special handling fees will apply.

See Material Handling Rates & Order form in Show Kit for additional and/or late fees.

9. WHAT COMES WITH MY BOOTH REGISTRATION?

Your booth comes with a 6’ draped table, two chairs and a waste basket. You will also receive one All Access Pass full conference registration, which includes meals and Fun Night attendance for the pass holder; three name badges for staff; two drink tickets to Welcome Cocktail Party and a list of attendees (pre- and post-conference). Your name and logo will also appear on FSLA’s conference webpages. Visit our Exhibitor page for more information.

10. IS THE TRADE SHOW EXHIBIT HALL CARPETED?

Yes, the Exhibit Show is carpeted. Any additional carpeting can be ordered through Show Management, and the Show Kit with order forms included. For additional information call 954.764.7719 or email customerservice@showmanagement.com.

11. ARE FOOD AND BEVERAGES INCLUDED WITH MY REGISTRATION?

Your exhibit registration includes one All Access Pass, which includes meals for the pass holder as well as two drink tickets to the Welcome Reception on the first evening of the conference. Light hors d’oeuvres will be served at the reception and a cash bar will be available.

12. WHERE CAN I PURCHASE ADDITIONAL TICKETS TO THE WELCOME RECEPTION?

Tickets to the Welcome Reception, as well as any special event ticket such as Fun Night and meals, can be purchased by visiting the online exhibitor portal and entering your email and either your confirmation number or registrant/record ID to access your registration record. They can also be purchased onsite at the Exhibitor Registration desk.

13. I AM INTERESTED IN ATTENDING THE CONFERENCE BUT NOT IN EXHIBITING. DOES MY ALL ACCESS PASS ALLOW ME IN THE EXHIBIT HALL?

Anyone with a registered name badge is allowed in the Exhibit Hall. However, please note that representatives of companies who have not purchased a booth will not be allowed to show products or solicit business in the exhibit show area. Anyone violating this policy will be escorted from the Trade Show.

NOTE: Pre-function Area Booths (84-93)

If your booth number is 84-93, your booth is located in an open area. Any valuables must be secured by booth representatives. FSLA is not responsible for lost or stolen items. Please make your own arrangements for your booth supplies and valuables each day.