conference overview

The following information is an overview of the 2018 Senior Living Conference. Please note this information is subject to change.

Monday, July 23

10:00 a.m. Exhibitor Registration Opens Caribbean Registration Center
11:00 a.m. Exhibitor Set-Up Grand Ballroom, 3rd Floor
12:00 p.m. Conference Registration Opens Caribbean Registration Center
3:00 p.m. – 5:00 p.m. Exhibitor Reverse Trade Show Grand Ballroom Foyer
5:30 p.m. – 7:00 p.m. Welcome Reception and Exhibit Show Grand Ballroom, 3rd Floor

Tuesday, July 24

7:00 a.m. Conference Registration Opens Caribbean Registration Center
7:30 a.m. – 8:00 a.m.
Breakfast Buffet
8:00 a.m. – 8:10 a.m. Welcome Ocean Ballroom
8:10 a.m. – 9:10 a.m. Opening General Session Ocean Ballroom

**This session has been generously sponsored by Milestone Retirement Communities**

Smarter, Stronger, Better: Inspired Leaders, Inspired Teams, Inspired Results
Presented by Christopher Ridenhour, Director of Employee Engagement Training for Liberty Lutheran

What is it that brings teams, buildings, and organizations together in a manner defined by great communication, performance, and world class customer care? Perhaps it’s not the “what” but the “who”!

This interactive and participatory session will:

  • Celebrate our skills
  • Challenge us like an honest friend, and
  • Support our growth as leaders.
9:10 a.m. – 9:30 a.m. Argentum Presentation Ocean Ballroom

Argentum Initiative: Senior Living Works
Presented by Brent Weil, Vice President, Workforce Development, Argentum

Argentum recently announced the Senior Living Works initiative to help address the recruitment and retention challenges facing the industry. Senior Living Works provides a path for senior living leaders to grow the pipeline of workers and connect to educators nationwide, with a goal of filling the 1.2 million job openings projected in the industry by 2025.

9:45 a.m. – 11:45 a.m. Grand Opening of Exhibit Show Grand Ballroom, 3rd floor

Join us for the launching of the 2018 Exhibit Show! This year’s exhibitors will be showcasing new products and services specifically designed for senior living providers.

12:00 – 1:15 p.m. Opening Luncheon & Keynote Presentation Ocean Ballroom

Culture that Rocks! How to Amp Up and Revolutionize Your Culture
Presented by Jim Knight, Business Culture Catalyst, Former Hard Rock International Executive and author of “Culture That Rocks!”

This session focuses on those individuals, departments or companies who are charged with creating, maintaining or revolutionizing an organizational culture. The session delves into every area of a company environment and then reveals realistic solutions for systemic change.

A Training & Development veteran for 30+ years, Jim facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, building rock star teams, hiring & retaining “rock stars,” employee branding, performance management, philanthropy and facilitation training.

1:15 p.m. – 1:30 p.m. SilverTalks: Powernet Ocean Ballroom
1:45 p.m. – 2:15 p.m.
Concurrent Breakout Sessions – A
Leadership & Technology Track Caribbean IV

Wait! Don’t Roll That Out
Presented by Mike Ulm, President, Rose Point Solutions

Across the country, employees cringe as their bosses return from a conference. They know what’s coming. Ideas. Excitement. Change. More work. Let the new program rollouts begin!

Mike introduces a strategic approach that helps leaders introduce and activate new ideas. The goal is to transfer the excitement you feel when you hear a great idea to your team.

During this session, Mike will teach you how to:

  • Discover a formalized process to connect with staff
  • Create specific project goals and plans; look for opportunities to empower your staff
  • Integrate logistics and details to implement user friendly plans
  • Activate and launch your new initiative.
Operations & Regulatory Track Caribbean V

Preparing for #MeToo: Preventing and Responding to Sexual Harassment Claims
Presented by Rachel D. Gebaide, Esq., Shareholder, Lowndes Drosdick, Doster, Kantor & Reed, P.A.

The #MeToo movement has inspired a tsunami of stories from newspaper front pages to social media. Has it touched your community? How would you respond?

This session will review the latest employment and personnel laws including:

  • Beyond the EEOC: Local laws that shift the paradigm
  • Prevention: HR policies, training, investigations, and other best practices
  • PR Crisis Prevention: When allegations involve executives and other high-profile individuals
Clinical & Dementia Care Practices Track Caribbean VI-VIII

Medication Reconciliation: Beyond Medication Review, a Better Option
Presented by Donna Crivaro, RN, BSN, CRNI, C-AL

Are you concerned about medication changes for new and returning residents? Between 17% and  70% of residents moving from one location to another have a medication discrepancy. These preventable events lead to additional ER visits and re-admissions.

After this session, participants will be able to:

  • Identify unnecessary medication changes
  • Understand health concerns about changes in medications
  • Discuss development of a medication review plan that leads to better options
Sales & Marketing Track Caribbean I-III

Don’t Sell. Share and Tell
Presented by Tom Senger, Vice President of Business Development, SageAge Strategies

Prospective residents don’t want a data dump, they want to have a real conversation and know that you understand where they are in their journey.

During this session, Tom will:

  • Share real life experiences from being an experienced senior living marketing and planning executive
  • Identify optimizing lead generation, growth capacity and profitability within the context of their respective missions.
  • Explore legitimate opportunities for market expansion.
2:20 p.m. – 2:50 p.m.
Concurrent Breakout Sessions – B
Leadership & Technology Track Caribbean IV

Using Technology to Improve Quality and Promote Wellness
Presented by Adam Steinhoff, Founder and CEO, Dedicated IT

Help your residents stay connected and give families peace of mind through technologies designed to track potential emergencies and provide residents with the ability to act independently. Keep your residents engaged and by using modern technology.

Adam will focus his session on:

  • Exploring the latest technology trends
  • Discussing how to keep your data safe from breaches
  • Understanding the cloud and the latest HIPAA compliance
Operations & Regulatory Track Caribbean V

Panel Discussion: Who Can I Accept into My Community?
Presented by: Monica Wilson, Director, ICE Bridge and FSLA ALF Core Trainer
JoAnne Carlin, MSN, RN, NHA, CPHRM, CDAL, Vice President of Clinical Risk Services, Willis Towers Watson
Susan Anderson, Esq., Vice President of Public Policy and Legal Affairs, Florida Senior Living Association

Admissions criteria has become more complicated in the new ALF rules. This class explores the ins and outs of the new regulations and provides understandable guidelines for making decisions.

After this session, participants will:

  • Learn the new regulations for admissions criteria
  • Understand the criteria for your license type
  • Explore possible risks associated with admitting residents under the new rules
Clinical & Dementia Care Practices Track Caribbean VI-VIII

Love, Affection and Sexuality Among our Residents
Presented by Deb Choma, RN, Director of Member Services, American Assisted Living Nurses Association (AALNA)

A major challenge facing assisted living and long-term care facilities at times is inappropriate sexual behavior among residents and its impact on other residents, their families and staff. Although long term care residents have a need for recognition of their sexuality, at times there can be a healthy spouse observing inappropriate and unacceptable behavior.

After this session, participants will be able to:

  • Understand sexual issues with cognitively clear and impaired residents
  • Identify successful strategies with families and spouses through family involvement
  • Discuss staff interaction and intervention
Sales & Marketing Track Caribbean I-III

The 5 Most Important Resident Marketing Trends
Presented by Valerie Whitman, VP, Senior Living, LeadingResponse

In 2017, LeadingResponse marketed to, and surveyed, more than 250,000 prospective residents, their adult children and caregivers to gain insights, and generate new move-ins for their senior living community clients. During this hot topic session, you’ll learn about the amazing data and results that were born out of this initiative and how to use that information to dramatically improve your occupancy.

During this session, Valerie will

  • Provide the latest resident marketing trends
  • Discuss how to generate new move-ins
  • Share data and results to improve occupancy levels
2:55 p.m. – 3:25 p.m.
Concurrent Breakout Sessions – C
Leadership & Technology Track Caribbean IV

Retaining Tomorrow’s Workforce
Presented by Jim Moran, Vice President of HR, Sodexo

While many employees are drawn to careers in senior living because of their passion for providing and serving, it is clear there are demographic challenges and significant competition facing areas of this sector.

During this session, participants will:

  • Consider why job growth projections for the senior living industry will demand innovation to source employees who have many job options
  • Discuss how employee engagement and issues of diversity can greatly impact both the employee and the resident experience
  • Explore how to effectively reward and recognize the carried individual employee motivators in today’s multi-generational workplace.
Operations & Regulatory Track Caribbean V

A State Regulatory Update from the Agency for Health Care Administration
Presented by Keisha Woods, MPH, Manager, Assisted Living Unit, Bureau of Health Facility
Regulation, Agency for Health Care Administration

This session will review changes in legislation and regulations from the 2017 legislative session. Keisha will answer questions and provide the latest information about rules affecting assisted living providers.

After this session, participants will be able to:

  • Review new regulatory changes from the 2017 legislative session
  • Discuss the emergency power rule and ongoing compliance
  • Discuss AHCA’s unlicensed facility activities
Clinical & Dementia Care Practices Track Caribbean VI-VIII

What’s on the Menu?
Presented by Kathy Nelson, RDN, LD/N

The truth is… food never tasted so good. Residents in assisted living communities look forward to great food shared over good conversation every day at meal time. Menus are a long way from the bland and boring stereotypes and many now rival dining at a nice restaurant.

During this session, Kathy will:

  • Discuss menu planning and dietary restrictions
  • How to create an attractive and colorful plate
  • Observe nutrition standards and counting calories
Sales & Marketing Track Caribbean I-III

Our Changing Customer
Presented by Dora Barber, Vice President of Sales and Marketing, Solutions Advisors

Today’s senior living customer is changing. What does today’s customer want first and need second? How do we redefine sales? It takes twice as many personal contacts to make a sale as it did before 2008, let’s talk about it! The typical sales approach vs. person centered selling.

After this presentation, participants will be able to:

  • Learn how to define your customer base
  • Understand what the new customer wants and needs
  • Discuss how to redefine your sales and marketing efforts
3:30 p.m. – 4:00 p.m.
Concurrent Breakout Sessions – D
Leadership & Technology Track Caribbean IV

Creating Your Own Security Plan and Visitor Management
Presented by William L. Byrd, State Certified Instructor and SWAT Supervisor

During this session, Lt. Byrd will provide a step-by-step detailed plan on how to create or enhance your security plan and visitor management policies and procedures. The plan will include eight strategies and goals including how to conduct a vulnerability assessment, verifying and establishing a history record, establishing a risk index, developing a SWOT, warning system, risk priorities and a schedule for review and update.

After this session, participants will be able to:

  • Identify safety and security issues
  • Establish your own risk index and risk priority
  • Discuss known threats and examine your current visitor management process

**This session has been generously sponsored by Accushield**

Operations & Regulatory Track Caribbean V

Difficult Decisions and Necessary Actions: Transitioning Residents Out of a Senior Living Community
Presented by James E. Walson, Shareholder, Lowndes, Drosdick, Doster, Kantor and Reed, P.A.

What happens when you must make a difficult decision to transition a resident? The session will review the importance of regularly evaluating and documenting resident acuity levels; rules and regulations governing the transition of residents in assisted living versus higher levels of care; and a case study of a successful transition out of several residents from an independent living facility in Orlando that was win-win for all involved

After this presentation, participants will be able to:

  • Review the importance of regularly evaluating and document resident acuity levels
  • Understanding rules and regulations regarding resident criteria
  • Identifying when a resident should move to a higher level of care
Clinical & Dementia Care Practices Track Caribbean VI-VIII

Panel Discussion: Managing Risks
Presented by: JoAnne Carlin, MSN, RN, NHA, CPHRM, CDAL, Vice President of Clinical Risk Services, Willis Towers Watson
Susan Anderson, Esq., Vice President of Public Policy and Legal Affairs, Florida Senior Living Association

What are the areas of greatest risk vulnerability in senior living communities? What are “realistic expectations,” and how might they impact risk management? Discover the answers to these questions while also identifying the various constituencies within a community that can improve or impede progress in managing risk.

JoAnne and Susan will:

  • Discuss resident events, falls, alleged abuse and elopement
  • Review policies on reasonable accommodations, admissions and discharge
  • Discuss expectations for correct documentation and communication
Sales & Marketing Track Caribbean I-III

Off Their Rockers… And In the News
Presented by Barbara W. Goldberg, Founder and CEO, O’Connell & Goldberg PR

In today’s evolving marketing communications landscape, what is the best way to get your message out to market your community? With the pace of today’s news cycle, and the demand on journalists, increasing media coverage is more challenging than ever. It requires innovative and creative use of storytelling with ideas that grab the attention of your audience.

In this session, Barbara will share:

  • Specific communication tactics and proven ideas that can be used to leverage your earned media efforts
  • Information about programs that may stretch your comfort zone but are sure to create the buzz you deserve
  • Tactics to help understand today’s news cycle and media to market your community
4:00 p.m. – 4:20 p.m.
Refreshment Break
4:20 p.m. – 4:50 p.m.
Concurrent Breakout Sessions – E
Leadership & Technology Track Caribbean IV

ACOs and Health Care
Presented by Waleed Elyaman, M.D., Absolute Elder Care

Medicare Accountable Care Organizations (ACOs) are getting more popular among physicians and health care specialists. An estimated 23.5 million are being served by an ACO and may not even know it. ACOs can include hospitals, specialists, post-acute providers and even private companies. The only must-have element is primary care physician, who serves as the cornerstone of the program.

This session will:

  • Discuss how ALFs can seek out opportunities with accountable care organizations (ACOs),
  • Review how to coordinate care and increase resident engagement
  • Help participants understand how ACOs track and collect data
Operations & Regulatory Track Caribbean V

Reaching Thousands through LinkedIn Podcasts
Presented by Lucas McCurdy, Coastal Reconstruction, #SeniorLivingFan

Cue up a podcast to become a smarter, better, stronger. . . marketer, sales person, manager, the list goes on and on! Now with smartphones and Bluetooth enabled car stereos, podcasts are experiencing an explosion in popularity.

During this session, Lucas will:

  • Provide an overview of LinkedIn and the history of podcasts
  • Help participants understand how to reach thousands to increase your marketability.

Discuss how to inform, entertain, inspire, promote and archive your podcasts.

Clinical & Dementia Care Practices Track Caribbean VI-VIII

Addressing the Dementia Dilemma
Presented by: Dawn Platt, CDP, CADDCT, Regional Trainer, Legend Senior Living

Senior living providers are increasingly the primary caregivers for people with dementia. Providers must be poised to embrace new obstacles, offering services in innovative ways to meet the growing need for dementia care. This session will examine the forecasted projections for memory care and explore challenges and opportunities to meet this need in the senior living setting.

After this session, participants will be able to:

  • Gain a better perspective on the growing dementia dilemma and discuss approaches for addressing the demand
  • Examine challenges and opportunities in meeting this inevitable issue
  • Identify strategies, possible solutions and how to execute them
Sales & Marketing Track Caribbean I-III

Setting Yourself Apart From the Rest
Presented by Bijou Ikli, MPS, MSPR, Director of Strategic Partnerships, Kindred at Home

Public relations is the least understood of all marketing tools. It promotes goodwill and communications between the consumer and your organization. It’s important to continue reaching out into the community, telling your story, building your personal brand and setting yourself apart from the rest!

After this session, participants will be able to:

  • Promote good public relations to build relationships with your customers
  • Add your public relations as a component of your ongoing marketing strategy
  • Discuss influencers that make public relations so difficult
4:55 p.m. – 5:55 p.m.
Concurrent Breakout Sessions – F
Leadership & Technology Track Caribbean IV

Five Dysfunctions of a Team
Presented by Dan Loon, VP Associate Advancement and Education, Legend Senior Living
(based on the popular book of the same name by Patrick Lencioni)

Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare. Success comes for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.

After attending this presentation, the participant will be able to:

  • Understand the principles of behavioral tendencies and how they can be applied in a real-world environment
  • Identify the particular dysfunctions in your team
  • Discuss teamwork strategies and how to build the right team for success
Operations & Regulatory Track Caribbean V

It’s All About the Taste Taste Taste
Presented by Christine Couvelier, Global Culinary Trendologist, Culinary Concierge

Pomegranate or Blueberry? Pulled Pork or Brisket? Hummus or Salsa? What are the next tastes and trends that will be showing up on gourmet retail shelves and innovative menus?

This presentation will provide a glimpse into the future of the food and beverage world. Christine will share her Trend Watch Report – looking at emerging, developing and existing trends; learning how to stay ahead of the competition and where to look for trends; and encourage participants to be inspired by this external view of the food world and use these tastes and tips to plan for success.

During this session, Christine will:

  • Share her cooking secrets
  • Discuss the future of food and beverages
  • Discuss new trends, tastes and food tips
Clinical & Dementia Care Practices Track Caribbean VI-VIII

Post-Acute Care: Adding Value and Reducing Costs – Collaborating for Improved Patient Outcomes
Moderated by: Paula Loats, RN, BS, MBA, CCDS, Clinical Liaison/Educator, Cornerstone Hospice & Palliative Care, Inc.
Panelists: Dr. Sara Bohn, DO, Bluestone Physicians Group
Violet Argo, RN, BSN, CHPN, Executive Director,  Cornerstone Hospice Orlando

Professor Edward Briggs, DNP, Past President, FNA
Suzanne Gruszka, Vice President, Care Coordination Services Administration, Orlando Health Physician Associates and Orlando Health Network

This panel discussion will provide a solid perspective on critical issues in implementing value-based approaches to health care delivery that can improve outcomes and help to reduce costs. The conversation will address ways the components of the health care system can drive changes in how we deliver care including innovative approaches to increase access and the delivery of primary care; improving care and reducing costs of managing chronic illness; and methods to increase communication and collaboration of post-acute care.

After this presentation, participants will be able to:

  • Discuss approaches to improving post-acute care patient outcomes and efficient utilization of resources
  • Identify barriers to access to post-acute care services and opportunities to improve access
  • Communicate ways to improve coordination between acute care and post-acute care settings
Sales & Marketing Track Caribbean I-III

The Predictive Index Behavior Assessment and Hiring the Right Employees
Presented by Marty Ramseck, Senior Consultant, PI Midlantic

The Predictive Index Behavioral Assessment™ methodology leverages science, technology and knowledge transfer to help you reach maximum velocity toward your objectives, to address talent acquisition, talent development, change management, and growth strategy initiatives. Once an assessment is completed, the answers are interpreted according to a four-factor personality model. Take the test and receive your results for your name badge!

After this session, participants will be able to:

  • Understand their predictive index and how it works
  • Predict overall workplace behaviors and
  • Use the assessment to determine talent, talent development and growth strategies
6:30 p.m. – 10:00 p.m. That 70s Party – Party With a Purpose Grand Ballroom, 3rd floor

Dress in your favorite 70s threads and come join the fun in the Grand Ballroom. We’re partying with a purpose in our Exhibit Hall to pack “We Care” packages for Florida’s deployed service members. Along the way there’ll be far out karaoke, a Kindness Rocks booth, a slammin’ DJ and some wicked good times. Prizes awarded for best attire!

9:00 p.m. – 10:00 p.m. Live & Silent Auction Grand Ballroom, 3rd floor

Wednesday, July 25

8:00 a.m. – 8:30 a.m.
Breakfast Buffet
8:30 a.m. – 9:30 a.m. Opening Plenary Session Ocean Ballroom

Character, Competency and Chemistry — The Impact of Extraordinary Talent and a Compelling Model of Excellence
Presented by Dee Ann Turner, Vice President of Sustainability for Chick-fil-A, Inc. and best-selling author of “It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture”

How do you build a compelling culture and create an environment where people want to be employed with your company long term? Today’s employment climate is one of the most difficult ever! Join Dee Ann as she teaches the essence of transformational culture utilizing storytelling, practical application, and principles for creating or strengthening organizational culture.

After this presentation, participants will be able to:

  • Understand how to create a clear path for examining organizational culture
  • Define your organization’s purpose, mission, core values and guiding principles
  • Challenge yourself and others in your organization to transform their own cultures through the role modeling and teaching of key attributes of the organization’s culture
9:30 a.m. – 9:45 a.m.
9:45 a.m. – 10:45 a.m.
Concurrent Breakout Sessions – G
Leadership & Technology Track Caribbean IV

Hurricane Lessons Learned: Liabilities and Litigation
Presented by: Kirsten K. Ullman, Esq., Managing Partner and Founder, Ullman Bursa Law
Brian Bursa, Esq., Founder and Administrative Partner, Ullman Bursa Law
Connie Cheren, RN, MSW, President/Founder of Partners for Care

Hurricane Irma was an unpredictable and unprecedented example of the wrath of mother nature. Never before has such a storm plotted directly up the peninsula of Florida. The aftermath of mass and prolonged power outages across the entire state, along with the flood and wind damage, wreaked havoc on assisted living communities throughout most of our 67 counties.

This session will:

  • Explore the lessons learned and advice for the future
  • Discuss the influx of litigation involving the storm, emergency preparedness
  • Review plans and liability concerns
Operations & Regulatory Track Caribbean V

Medical Marijuana in ALFs
Presented by: Lorence J. Bielby, Esq., Shareholder, Greenberg Traurig

Medical marijuana is legal in 29 states plus D.C for medicinal use (9 of which allow recreational use), you would imagine that weed would be legal in assisted living facilities in those states, right? Not necessarily. As it transpires, every long-term care facility has its own policies, which means that while one location allows marijuana, another one right down the street may not.

This session will cover Florida’s new regulatory aspects and the pros and cons of medical marijuana in assisted living.

After attending this session, participants will be able to:

  • Understand Florida’s laws regarding medical marijuana
  • Discuss the pros and cons and liability issues
  • Review dosage and prescriptions — delivery in pill or liquid form
10:45 a.m. – 11:00 a.m.
11:00 a.m. – 12:30 p.m. FSLA Regulatory Session Ocean Ballroom

Stronger, Smarter, Better – Senior Living Communities in Florida
Presented by Susan Anderson, Esq., Vice President of Public Policy and Legal Affairs, Florida Senior Living Association

Are you aware of all the new statutory and rule changes affecting assisted living operations? This session will provide the latest information and as well as a peek at our future goals. Participants will:

  • Learn about the year in review.
  • Understand the regulatory changes having the most impact.
  • Discuss possible future directions for allowing assisted living to thrive in Florida.

Special Award Presentation
Gwen Thibault, FSLA Board Chair and Divisional Vice President, Legend Senior Living
Gail Matillo, President/CEO, Florida Senior Living Association

Regulatory Update from AHCA’s Field Operations
Presented by Kim Smoak, Bureau Chief of Field Operations, Division of Health Quality Assurance, Agency for Health Care Administration

This session will focus on the latest assisted living enforcement issues and the survey process. Kim will provide an overview of recent citations and discuss AHCA’s unlicensed activity checklist.

During this session, Kim will

  • Focus on the latest survey deficiencies and citations
  • Provide an update on enforcement issues
  • Discuss recent changes in regulations
12:30 p.m. – 12:45 p.m. SilverTalks Presentation Ocean Ballroom
12:45 p.m. – 1:45 p.m. Awards, Membership Meeting & Luncheon Ocean Ballroom
Including the Legislator of the Year Award Presentation
1:45 p.m. – 2:45 p.m. Closing Session Ocean Ballroom

The Art of Happiness: Creating a Successful Tomorrow and Future
Presented by Frances Battisti, Ph.D., Executive Vice President, SUNY at Broome College

Participants may remember Dr. Battisti from presenting during the closing session at the 2013 conference in St. Petersburg. He is back again with a powerful message sure to receive another standing ovation.

Today’s leaders face challenges and changes that are rapidly transforming where, how, and with whom they do business. To anticipate and seize opportunities to drive business success, leaders will need to demonstrate strength and purpose to move their organizations forward.

After this presentation, participants will be able to:

  • Understand how to drive your business success, seize opportunities and demonstrate strength and purpose.
  • Discuss developing relationships with employees and residents.
  • Recognize what you can do to improve your overall health; management; and supervisory skills.
2:45 p.m. – 3:00 p.m. 2019 Conference Announcement & Giveaway Ocean Ballroom
Mark Your Calendars – July 17-20, 2019 at the Sawgrass Marriott in Ponte Vedra Beach!
3:00 p.m. Adjourn & Safe Travels!